MNL365 Privacy Policy

1.Introduction

MNL365 ("we", "us", "our") is committed to protecting the personal data of all players who use our online gaming platform. This Privacy Policy applies to all users of the MNL365 website and mobile application, and covers all personal data collected in connection with account registration, identity verification, transactions, platform use, and communications with our team.

By creating an account on MNL365 or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you have questions about how your data is handled, you can contact our support team at any time.

2.What Data We Collect

We collect personal data in several ways — directly from you when you register or use the Platform, automatically through your interactions with the site or app, and from third-party verification services during the KYC process.

Registration and Account Data

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address
• Username and encrypted password
• Government-issued ID details submitted during KYC verification

Transaction and Payment Data

• Deposit and withdrawal amounts and timestamps
• Payment method details (e-wallet reference numbers, bank account names)
• Transaction history and account balance records

We do not store full payment credentials such as full bank account numbers or e-wallet PINs. Payment processing is handled through secured channels, and only reference identifiers are retained on our end.

Platform Usage Data

• Pages visited, games played, and session duration
• Device type, operating system, browser type, and IP address
• Login timestamps and geographic location data derived from IP
• Betting activity and game history

Communications Data

• Messages sent to our customer support team
• Email correspondence and live chat transcripts
• Feedback or survey responses you submit voluntarily

3.Why We Collect Your Data

MNL365 collects and processes personal data only for legitimate and necessary purposes. Here is why we need the data we ask for:

• Account creation and management — to set up and maintain your player account on the Platform.
• Identity verification (KYC) — to confirm that you are at least 21 years of age and to comply with our obligations around player verification.
• Processing transactions — to handle your PHP deposits and withdrawals securely and accurately.
• Platform security — to detect fraud, unauthorised access, and suspicious activity on your account.
• Customer support — to respond to your queries and resolve account issues.
• Responsible gaming — to monitor gameplay patterns and support players who may need assistance managing their gaming activity.
• Platform improvement — to understand how players use MNL365 and improve our features and experience.
• Compliance — to meet our legal and regulatory obligations applicable to operating an online gaming platform.

4.How We Share Your Data

MNL365 does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist with payment processing, identity verification, fraud detection, and platform hosting. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal obligations — where we are required by law, court order, or regulatory authority to disclose personal data.
• Fraud prevention and security — where sharing data with relevant parties is necessary to prevent or investigate fraud, money laundering, or other illegal activity.
• Business transfers — in the event of a merger, acquisition, or transfer of the Platform's operations, personal data may be transferred to the new operator, subject to the same privacy protections.

Any third party that receives your data is required to maintain appropriate security standards and to use the data only for the specified purpose. We do not permit third parties to use your data for their own marketing purposes.

5.How We Protect Your Data

MNL365 takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse:

• SSL (Secure Sockets Layer) encryption on all data transmitted between your device and the MNL365 platform.
• Encrypted storage of sensitive account and identity data.
• OTP (one-time password) verification for login and sensitive account actions.
• Access controls that limit which staff members can view personal data, based on job function.
• Regular security reviews and monitoring of platform systems.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your MNL365 account and do not share your login credentials with anyone.

6.How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter, in line with our legal and compliance obligations. Specifically:

• Account data is retained for the duration of your account and for a period following closure as required by applicable law.
• Transaction records are kept for the period required under financial recordkeeping regulations.
• KYC documents are retained for the period specified by our identity verification obligations.
• Support communications are retained for a reasonable period to allow us to reference previous interactions if needed.

When data is no longer needed and the retention period has passed, we securely delete or anonymise it.

7.Your Rights Over Your Data

As a user of MNL365, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — in certain circumstances, you can request that we delete your personal data. Note that we may be required to retain certain data to meet legal obligations.
• Right to restrict processing — you can ask us to limit how we use your data in specific situations.
• Right to data portability — you can request that we provide your personal data in a structured, commonly used format.
• Right to object — you can object to certain types of data processing, including direct marketing communications.

To exercise any of these rights, contact our customer support team. We will respond to requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account security.

8.Cookies and Tracking

MNL365 uses cookies and similar technologies to improve your experience on the Platform, maintain your session, and understand how players use our services. Cookies are small files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for the Platform to function, including keeping you logged in during a session.
• Analytics cookies — help us understand traffic patterns and how players interact with the site, so we can make improvements.
• Preference cookies — remember your settings and preferences to personalise your experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Platform features.

9.Minors and Age Restrictions

MNL365 is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration and KYC process, we verify the age of all players. If we become aware that an account has been created by someone under 21, we will close the account immediately and delete the associated personal data.

If you believe a minor has created an account on MNL365, please contact our support team immediately so we can investigate and take appropriate action.

10.Changes to This Privacy Policy

MNL365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make significant changes, we will notify registered players via email or through a notice on the Platform. The date at the top of this page reflects when the policy was last revised.

Continued use of MNL365 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.

11.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our customer support team. We are available 24/7 and will do our best to resolve your concern promptly. You can also visit our FAQ page for answers to common questions about your account and data.

12.Data Practices at a Glance

The table below summarises MNL365's key data commitments so you can quickly understand where you stand.